Welcome to TrainServiceRequest.com

TrainServiceRequest will soon be one stop gateway to all onboard train services. Currently it allows you to place a cleaning REQuest for your confirmed PNR number.

Call the Traincleaner on the go

How it Works?

Indian Railways provides On board housekeeping service (OBHS) on the trains to attend to service requests from passengers and make your journey more pleasurable. Now that facility has been extended to make it available on-demand. So as a passenger of the train you can place request for cleaning and maintenance of your compartment or toilets etc.

You need to follow the below mentioned guidelines to place a Service REQuest.

Enter your valid PNR number, valid mobile number and select request type on the form on this page.

OR

1. From your mobile send SMS to 58888 in the format given below.

REQ < Space > <10 Digit PNR Number>< Space > <Request Code>

Cleaning (C), Watering of Coaches (W), Disinfection/Pest Control (P), Linen/Bed Roll (B), Train Lighting/AC (E), Petty Repairs (R)

2. Your request will be sent to OBHS staff on the train.

3. Once your Request is attended to you should give FEEDBACK so railways can measure the effectiveness of the service provided.